Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how quantaxis (quantaxis Limited) collects, uses, and protects your personal information when you visit our website and use our services. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Who We Are and Our Role

We operate a website dedicated to handcrafted gift hamper delivery and artisan food products across Ireland, with same-day delivery available in select areas. We are the data controller responsible for your personal information. Our contact details are provided at the end of this policy.

Information We Collect

We collect information in several ways to provide and improve our services:

• Contact Form Data: When you submit a contact form or inquiry, we collect your name, email address, phone number, and message content.
• Order Information: When you place an order, we collect your delivery address, contact details, payment information, and order preferences.
• Website Usage Data: We collect information about how you interact with our website, including pages visited, time spent, and device type, using analytics tools and cookies.
• Communication Records: We keep records of emails, messages, and communications you send us regarding orders or inquiries.
• Technical Data: We automatically collect IP addresses, browser type, operating system, and referring URLs through server logs and analytics services.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: We process your data to fulfill orders and deliver our services to you.
• Consent: Where you have explicitly consented to receive marketing communications or allow non-essential cookies.
• Legitimate Interests: We process data to improve our website, prevent fraud, ensure security, and understand customer preferences to enhance our services.
• Legal Obligation: We may process data to comply with tax, accounting, and legal requirements under Irish and EU law.

How We Use Your Information

We use the information we collect for specific purposes:

• Processing and delivering your orders, including same-day delivery coordination
• Communicating with you about your orders, inquiries, and customer service requests
• Sending promotional emails and marketing communications (only with your consent)
• Improving our website, products, and services based on user feedback and behaviour
• Preventing fraud, securing our systems, and protecting against misuse
• Complying with legal obligations and responding to lawful requests
• Conducting analytics to understand traffic patterns and user engagement

Data Retention Periods

We retain your personal information for specific periods based on the type of data and its purpose:

• Order and Transaction Data: We retain order information, delivery records, and transaction details for up to 7 years to comply with accounting and tax requirements under Irish Revenue law.
• Contact Form Submissions: Messages submitted through contact forms are retained for up to 24 months after your last interaction with us, unless you request deletion sooner.
• Marketing Communications: If you consent to marketing emails, we retain your email address and preferences for as long as your subscription is active. You can unsubscribe at any time, and we will delete your marketing data within 30 days.
• Website Analytics and Cookies: Analytics data and cookie identifiers are retained for up to 14 months from collection.
• Server Logs and Technical Data: IP addresses and technical logs are retained for up to 12 months for security and troubleshooting purposes.
• Customer Account Data: If you create an account, we retain your profile information as long as your account remains active, plus 12 months after deactivation for customer service purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website. We use essential cookies for website functionality, analytical cookies to measure performance, and marketing cookies for personalized advertising. You can control cookie preferences through your browser settings. A detailed cookie policy is available on our website explaining all cookies we use, their purposes, and how to manage them.

Your Rights and Choices

Under GDPR and Irish data protection law, you have the following rights regarding your personal information:

• Right of Access: You can request a copy of all personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data, subject to certain exceptions such as legal retention requirements.
• Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances.
• Right to Data Portability: You can request your data in a structured, commonly-used format to transfer to another service provider.
• Right to Object: You can object to marketing communications and certain processing activities at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption for sensitive data, secure payment processing, regular security audits, and staff training on data protection. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and protect your account information.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with trusted partners and service providers who assist us in operating our website and delivering services, including payment processors, delivery partners, email service providers, and hosting providers. These partners are contractually bound to use your data only as necessary to provide services and must comply with data protection regulations. We may also disclose information when required by law or to protect our legal rights and safety.

International Data Transfers

As we operate within the European Union and comply with GDPR, your data is processed within the EU/EEA region with appropriate legal protections. If we transfer data outside this region, we ensure appropriate safeguards such as Standard Contractual Clauses are in place to protect your information.

Supervisory Authority

If you believe we have violated your data protection rights, you have the right to lodge a complaint with the Data Protection Commission (DPC), which is the independent authority responsible for data protection in Ireland. You can contact the DPC at their office in Dublin or through their website without prejudice to your right to pursue other remedies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites before providing your personal information.